The need for high quality customer service is at the highest level it has ever been.
Customers across the globe have not only complained, but also suffered for years with sub-par service, and at least for a good while, it seemed as if companies were not listening at all.
The good news for you today is that Expert Heavy Equipment is one of the only companies who put customers before profits.
In fact, our company receives 95 percent of its business from referrals and loyal repeat customers.
But there’s a really good reason for that!
In case you didn’t know: Expert Heavy Equipment is the most competitive wholesaler of used heavy construction equipment.
What this means is that we offer “true” wholesale pricing on all of our heavy equipment, and we’re one of the only companies that implement a policy of transparency by providing market data that validates fair market values on equipment and vehicles.
Add to the fact that we also ensure that we have the lowest prices on high demand equipment. Plus, we are one of the only companies that implement a policy of transparency by providing market data that validates fair market values on equipment and vehicles.
So what does all of this mean for you?
Well it means that unlike most companies out there, making a profit is NOT our first priority, unlike some companies whose priority is to make as much money as possible and leave the customer high a dry with whatever they get.
So why are we so customer service focused?
The first reason is because we really do care about all of our customers and we want to see you succeed and walk away with the best deal possible.
But check out these starling stats that we’re well aware of:
Statistic # 1: 89% of consumers have stopped doing business with a company after experiencing poor customer service.
Statistic #2: Consumers are 2 times more likely to share their bad customer service experiences than they are to talk about positive experiences.
The bottom line is that we don’t want our brand to be associated with either one of those statistics in any shape, form or fashion.
And thanks to our customer satisfaction before profit business model, you can expect nothing but the best experience with us.